Where can I find Contest Rules & Regulations?
Upon registration there is a link to Contest Rules & Regulations. Once registered you will not be able to see this link any longer but can also click here for full Contest Rules & Regulations or at the bottom of any page you'll see a link to the Contest Rules & Regulations.
How do I get a Safeway e-Auction Access Code?
Each time you shop and swipe your AIR MILES® Collector Card during the promotion (March 21, 2014 - April 17, 2014), you will receive one Safeway e-Auction Game Ticket. Open the Game Ticket to reveal your Access Code. Bonus Game Tickets are available if you buy two weekly Participating Products identified in-store, while supplies last.
How does Safeway e-Auction work?
From Friday, March 21, 2014 until Thursday, April 17, 2014, Safeway e-Auction is a place for Safeway customers to use the AIR MILES® reward miles in their Dream Collector Account to bid and buy great merchandise and travel. You don't need to register to take a look at what's available on the Safeway e-Auction website, but you do need to register if you want to bid on an auction item or activate a Group Buy. Once you're registered, Safeway e-Auction will become your number one source for exciting auctions and absolutely unbelievable deals every day via Group Buy!
I've registered but haven't received a confirmation email. What should I do?
Depending on the e-mail provider that you're using, it can take a few minutes longer to receive the confirmation e-mail. Occasionally, e-mail service providers blanket your account with a spam/junk mail filter, and they can make mistakes. Check your spam/junk mail folder for your confirmation message and be sure to add the e-mail address firstname.lastname@example.org to your address book and/or Safe List.
If you're still having trouble receiving the confirmation e-mail please contact us and we'll take care of you.
Ok, I'm registered, how do I bid on an item in the Safeway e-Auction?
Bidding on an item is fun and easy! You're going to love it!
(a) Check out the items available: Scroll down the home page to view the list of items currently up for auction. Choose the item that you want to bid on and click the "BID" button.
(b) Make sure you have your Safeway e-Auction Access Code: Once you have selected an item to bid on, you will be asked to provide a Safeway e-Auction Access Code (available at participating Canada Safeway locations while supplies last).
(c) A timer counts down the time until the auction for each specific item closes. The participant who bids the highest amount of AIR MILES® reward miles prior to the close of the auction period wins the auction.
Important:The amount of AIR MILES® reward miles bid by the winning participant will then be deducted from the participant's AIR MILES® Dream Collector Account.
What about Group Buy? How does that work?
(a) There's ONE deal everyday: Each day, the website will feature an item for Group Buy. The item will have a set price (in AIR MILES® reward miles) and can only be activated when a predetermined number of participants agree to buy the item with their AIR MILES® reward miles at the advertised price.
(b) Make sure you have your Safeway e-Auction Access Code: Once you have selected to buy the Group Buy item you will be asked to provide a Safeway e-Auction Access Code (available at participating Canada Safeway locations while supplies last).
(c) A pre-determined number of units of the Group Buy item are available. Act fast to activate and spread the word to family and friends: If the number of people that activate the deal matches the quantity of the item available everyone that activated the deal gets the item! It's important to understand that the same moment that the deal is activated it also closes and no more offers are accepted. That means if we have only 150 Blu-ray players available in a Group Buy, no more than 150 Blu-ray players can be bought.
In the event that an insufficient number of participants agree to buy a Group Buy item at the advertised price within 24 hours of the offer appearing on the website, the offer shall be withdrawn and no items shall be attributed.
You are only entitled to participate and buy one item per daily Group Buy offer!
Important: The amount of AIR MILES® reward miles bid by the winning participant will then be deducted from the participant's AIR MILES® Dream Collector Account.
Do I need a new Safeway e-Auction Access Code every time I want to bid on another item?
YES! Each Access Code allows you to bid on one auction item or to indicate your offer to buy one Group Buy item or to enter the weekly online draw(s) for 10,000 AIR MILES® reward miles. Once an Access Code has been submitted for participation in an auction or Group Buy or online draw, it can no longer be used again for a different auction item or Group Buy item or online draw.
One Access Code will allow you to make multiple bids on one auction item if so desired. In order to bid on two separate auction items you must have two Access Codes.
What if I'm Not An AIR MILES® reward miles Collector?
You need Air Miles® reward miles in order to participate in an auction or Group Buy. If you are not an AIR MILES® Collector, you may enroll in the AIR MILES® Reward Program by visiting airmiles.ca.
NEW THIS YEAR:Participants can use their Access Code(s) to enter a weekly online draw for 10,000 AIR MILES® reward miles. If a participant does use an Access Code to enter the weekly online draw, that Access Code will not be usable for an auction or Group Buy item.
Important:AIR MILES® reward miles earned take 14 days to show up in your Dream Collector Account.
Where can I view / change my personal information?
In order to perform any of the actions listed below, you will first need to be logged in to your account. Go to the My Account page - Click on "Update Registration" and fill in the required fields. Once you have made the changes you wish to make, click the "Update" button.
How can I change my password?
The first thing you'll need to do is log in to your account.
It is very important to us that your account is secure and we encourage our users to change their passwords on a regular basis. To change your password, once logged in, go to My Account page - Click on "Update Registration" and change your password. Once you have made the changes you wish to make, click the "Update" button.
Your password is your key to accessing your Safeway e-Auction account. Representatives of the Safeway e-Auction Prize Administration Office will never ask you for your password by email or any other type of communication.
- Choose unique passwords that you can remember so that you do not have to write them down. A combination of letters and numbers should be used for better protection.
- Never disclose your password(s) to anyone. Not even to us.
- Do not use passwords that are easy for others to guess such as birthdays, family names or telephone numbers.
- Ensure that AutoComplete or other memorized password functions on your browser are disabled.
- Saving passwords on your computer, on the Internet or on any software is not a good idea. It allows anyone with access to that information the ability to potentially impersonate you.
If you believe that your password has been compromised, you should change it immediately.
When/How do items get shipped to Group Buy and Auction winners?
Most items will be shipped to the store chosen by the winner for pick-up. Very large items (i.e. Big Screen TV) and very small items (i.e. Gift Card), with the exception of jewellery, will be shipped directly to the winners' home.
It will take approximately 4-6 weeks from the time that AIR MILES® reward miles are deducted from the participant's AIR MILES® Dream Collector Account for the item to be delivered.
When items are delivered to a Safeway store, the store will be instructed to contact you to pick up your item.
You must bring the following to the store with you when picking up your item:
- A copy of the Congratulatory email;
- Your AIR MILES® Collector Card;
- Valid Photo I.D.
Is my personal information safe?
Yes! Safeway e-Auction uses 1024 bit nanotech encryption. It's the same stuff NASA uses.